Free Web Help Desk Software: Keeping Your Business Running Smoothly


Welcome to our comprehensive guide on free web help desk software! Whether you’re running a small startup or large corporation, having a reliable and cost-effective help desk support software can make all the difference in keeping your business running smoothly. In this article, we’ll explore the benefits of using free web help desk software, how it can improve your customer service, and the best free options available on the market.

So sit back, relax, and let’s dive into the world of free web help desk software!

What is Help Desk Software?

Help desk software is a type of software designed to help businesses manage and resolve customer support issues more efficiently. It acts as a central hub for all customer-related queries and requests, and provides an organized and efficient way for companies to track and resolve issues.

Traditionally, help desk software was on-premise software that required considerable investment in both hardware and licenses. However, with the advent of cloud-based computing, companies can access free web help desk software that offers the same level of functionality without the cost.

Why Use Free Web Help Desk Software?

The use of free web help desk software can offer many benefits to businesses of all sizes. Here are just a few reasons why:

  • Cost-effective: By using free software, companies can save money on expensive licenses and hardware.
  • Scalability: Many free options offer the ability to upgrade to paid versions as your business grows.
  • Centralized Communication: Help desk software provides a centralized location for all customer queries and requests, allowing for efficient management and resolution.
  • Data Management: Help desk software provides valuable data on customer activity and feedback, which can help businesses improve their products and services.

The Best Free Web Help Desk Software

Now that we’ve explored the benefits of using free web help desk software, let’s take a look at some of the best options available:

1. Hesk

Ticket Management
Efficiently manage and resolve customer issues.
Email Integration
Integrate with your existing email service for seamless communication.
Custom Fields
Add custom fields to handle specific types of queries.

Hesk is a free, open-source help desk solution that offers a range of features, including ticket management, email integration, and custom fields. It’s a great choice for small to medium-sized businesses who need a reliable and feature-rich solution without the cost.

2. osTicket

Customizable Forms
Create custom forms to handle different types of requests.
Canned Responses
Save time by creating pre-written responses to frequently asked questions.
Multi-Channel Support
Support customers through a range of channels, including email, web form, and social media.

osTicket is a free and popular help desk software that offers customizable forms, canned responses, and multi-channel support. It’s a great choice for businesses that need a solution that is easy to use and customizable to their needs.

3. Spiceworks

Advanced Reporting
Generate detailed reports on customer activity and feedback.
Inventory Management
Track and manage your IT assets with ease.
Customizable Dashboard
Customize your dashboard to display the data that is important to you.

Spiceworks is a free help desk and IT management software that offers advanced reporting, inventory management, and a customizable dashboard. It’s a great choice for businesses that need a help desk solution with additional IT management features.


1. Can I really get help desk software for free?

Yes! There are many free options available on the market that offer a range of features and functionality.

2. Will free help desk software be enough for my business needs?

It depends on your business needs. While some free options may not have all the features of paid software, they can still provide an effective solution for smaller businesses.

3. How do I choose the right free help desk software for my business?

Consider your business needs and the features that are most important to you. Research and test out different options to find the one that works best for you.

4. Can I expect the same level of customer support from free help desk software providers?

While customer support may not be as comprehensive as paid software, many free options still offer support through forums or email.

5. Do I need any technical skills to use free help desk software?

Most free help desk software options are easy to use and require little to no technical skills.

6. Can I upgrade to a paid version of free help desk software?

Many free options offer the ability to upgrade to a paid version with additional features and functionality.

7. Can I migrate from one help desk software to another?

Yes, most help desk software options offer migration tools to make the transition to a new software as seamless as possible.


Using free web help desk software can be an excellent way for businesses to manage and resolve customer queries more efficiently while saving costs. In this article, we’ve explored the benefits of using free software, the best options available on the market, and some frequently asked questions to help you make the right choice for your business.

So what are you waiting for? Try out some of the free options we’ve outlined here and watch your customer service soar!


The information provided in this article is for educational and informational purposes only. The author and publisher do not warrant the accuracy or completeness of the information contained within this article, and shall not be held responsible for any decisions or actions taken based on the information provided herein. Readers should consult professionals in the appropriate fields before making any decisions.