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Welcome to our comprehensive guide on free CRM software for small businesses in 2021. As a business owner, you know that managing customer relationships is essential for success. However, investing in a customer relationship management (CRM) system can be expensive, which is why we’re here to help. In this article, we’ll explore the best free CRM software options available, their features, and how they can benefit your business. Let’s get started!
Why Choose a Free CRM Software?
Before we dive into our list of free CRM software options, let’s take a moment to explore why you should consider using a free CRM system in the first place. There are several compelling reasons:
Low Cost
As mentioned, investing in a CRM system can be expensive. However, if you’re a small business owner with a limited budget, a free CRM software option can help you manage your customer relationships without breaking the bank.
Simplicity
Free CRM software tends to be simpler than its paid counterparts. While this may seem like a drawback, it can actually be a benefit for small businesses that don’t need all the bells and whistles that come with paid software.
Easy to Use
Since free CRM software is often simpler, it’s also easier to use. If you’re new to CRM software, a free option may be a good way to dip your toes into the water without feeling overwhelmed.
Scalability
Many free CRM software options offer premium versions with additional features that can be added as your business grows. This means that you can start with a free option and upgrade as needed without having to switch to a completely new software system.
Customization
Free CRM software often offers more customization options than paid software. This means that you can tailor the software to your specific business needs.
Collaboration
Many free CRM software options offer collaboration features that allow multiple team members to access and update customer data. This can be especially beneficial for small businesses with limited staff.
Automation
Free CRM software options often offer automation features that can save you time and streamline your business processes. For example, some software can automatically send follow-up emails to customers or set reminders for follow-up tasks.
The Best Free CRM Software Options for Small Business
Now that we’ve explored the benefits of using free CRM software, let’s take a look at some of the best options available:
Software |
Features |
Limitations |
|---|---|---|
Zoho CRM |
Lead scoring, email marketing, social media integration, reporting |
3 users, limited storage |
HubSpot CRM |
Lead tracking, pipeline management, email tracking, contact insights |
Limited reporting, no phone support |
Bitrix24 |
Task management, project management, social intranet, chat |
12 users, limited storage |
Insightly |
Project management, lead routing, custom fields, lead tracking |
2 users, limited storage |
Agile CRM |
Email campaigns, web analytics, social media, telephony |
10 users, limited storage |
Frequently Asked Questions
1. Can I switch from a free CRM software to a paid one?
Yes, most software options offer the ability to upgrade to a paid version with additional features as your business grows.
2. Is free CRM software secure?
As with any software, it’s important to do your research and choose a reputable option. However, many free CRM software options are secure and offer robust security features.
3. How many users can I have on a free CRM software?
This depends on the software. Some options allow only a few users, while others allow up to 12 or more.
4. Can I customize a free CRM software to meet my business needs?
Yes, many free CRM software options offer customization features that allow you to tailor the software to your specific business needs.
5. Is free CRM software easy to use?
Yes, free CRM software tends to be simpler and easier to use than its paid counterparts.
6. What features should I look for in a free CRM software?
Features to look for include lead tracking, email marketing, social media integration, reporting, and automation tools.
7. Can I collaborate with other team members on a free CRM software?
Yes, many free CRM software options offer collaboration features that allow multiple team members to access and update customer data.
Conclusion
As a small business owner, investing in a CRM system can be expensive. However, using a free CRM software option can help you manage your customer relationships without breaking the bank. In this article, we’ve explored the benefits of using free CRM software, the best options available, and some frequently asked questions. We hope this guide has been helpful in finding the right CRM software for your business needs.
Don’t wait any longer to start managing your customer relationships more effectively. Choose one of these free CRM software options today and start growing your business!
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