The Ultimate Guide to the Best Free Helpdesk Software in 2021

Are you in search of a reliable and free helpdesk software to streamline your customer support process? Look no further! In this comprehensive guide, we’ll be reviewing the best free helpdesk software available in 2021.

🚀 Introduction

In today’s fast-paced world, customers demand quick and efficient support services. As a business owner, it’s crucial to invest in a helpdesk software that caters to these needs without breaking the bank. With so many options available, choosing the right helpdesk software can be overwhelming. That’s why we’ve put together a list of the best free helpdesk software to help you make an informed decision.

Before we dive into the list, let’s take a look at what helpdesk software is and why it’s essential for your business.

What is Helpdesk Software?

Helpdesk software is a tool that businesses use to manage incoming support requests from customers. It helps businesses organize and prioritize support tickets, track customer interactions, and provide timely responses. Helpdesk software can include features like ticket management, knowledge base, live chat, and more.

Why is Helpdesk Software Important?

Effective customer service is essential for business growth, and helpdesk software plays a crucial role in providing that service. An excellent helpdesk software helps businesses manage and resolve customer issues quickly and efficiently, leading to higher customer satisfaction, increased retention rates, and improved brand reputation.

Now that we’ve discussed what helpdesk software is and its importance, let’s dive into our top picks for the best free helpdesk software available in 2021.

🏆 Best Free Helpdesk Software in 2021

1. Freshdesk

Freshdesk is a popular helpdesk software that offers a free plan for small businesses to manage support tickets effectively. With Freshdesk, businesses can automate ticket management processes, create a knowledge base, and provide multi-channel support for customers.

One of the standout features of Freshdesk is its intuitive user interface, which makes it easy for teams to collaborate and resolve tickets quickly. Freshdesk also offers reporting and analytics to help businesses track their support performance and improve their processes over time.

2. Zoho Desk

Zoho Desk is a comprehensive helpdesk software that offers a range of features to manage customer support requests. With Zoho Desk, businesses can automate ticket management processes, create a knowledge base, and provide multi-channel support for customers. Zoho Desk also offers AI-powered chatbots that can help businesses resolve customer issues quickly and efficiently.

Zoho Desk comes with several customization options, allowing businesses to tailor the software to their specific needs. The software also offers robust reporting and analytics that enable businesses to track their support performance and identify areas for improvement.

3. SolarWinds Service Desk

SolarWinds Service Desk is an IT-focused helpdesk software that offers a free plan for businesses with up to 5 support agents. With SolarWinds Service Desk, businesses can manage IT assets, automate ticket management, and track SLAs. The software also offers comprehensive reporting and analytics to help businesses track their IT performance and identify areas for improvement.

SolarWinds Service Desk comes with a user-friendly interface that makes it easy for support teams to collaborate and resolve tickets quickly. The software also offers an ITIL-based service management framework that helps businesses align their IT processes with industry best practices.

4. Hiver

Hiver is a shared inbox and helpdesk software that offers a free plan for small businesses to manage customer support requests. With Hiver, businesses can manage support tickets, automate responses, and create email templates to improve efficiency. The software also comes with private notes, enabling teams to collaborate and resolve issues quickly.

Hiver offers a range of integrations with other business tools, including Slack, Trello, and Google Drive. The software also offers comprehensive reporting and analytics that help businesses measure their support performance and identify areas for improvement.

5. Kayako

Kayako is a helpdesk software that offers a free plan for businesses to manage customer support requests. With Kayako, businesses can manage support tickets, provide live chat support, and integrate with social media channels. The software also offers customer journey mapping, enabling businesses to visualize and improve their customer experience.

Kayako comes with a range of customization options, allowing businesses to tailor the software to their specific needs. The software also offers robust reporting and analytics that help businesses track their support performance and identify areas for improvement.

🤔 Frequently Asked Questions

1. What is the best free helpdesk software?

Our top picks for the best free helpdesk software are Freshdesk, Zoho Desk, SolarWinds Service Desk, Hiver, and Kayako.

2. Can I use helpdesk software for customer support?

Yes, helpdesk software is designed to manage customer support requests effectively.

3. Is there any free helpdesk software with live chat?

Yes, Kayako is a free helpdesk software that offers live chat support.

4. Can I customize my helpdesk software?

Yes, most helpdesk software comes with a range of customization options to allow businesses to tailor the software to their specific needs.

5. Are there any free IT-focused helpdesk software?

Yes, SolarWinds Service Desk is a free IT-focused helpdesk software.

6. Is Freshdesk user-friendly?

Yes, Freshdesk has a user-friendly interface that makes it easy to use.

7. How can I choose the right helpdesk software?

When choosing the right helpdesk software, consider your business needs, the features offered by the software, the pricing, and customer reviews.

👍 Conclusion

Choosing the right helpdesk software is crucial for providing effective customer support. With our list of the best free helpdesk software available in 2021, you can make an informed decision that meets your business needs. Don’t wait any longer; streamline your customer support process and improve your customer satisfaction with the best free helpdesk software.

Start providing excellent customer support today!

❗ Disclaimer

The information contained in this article is for general information purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the article’s information.

Therefore, any reliance you place on such information is strictly at your own risk. In no event will we be liable for any loss or damage arising from the use of this article.