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Introduction
Welcome to our comprehensive guide on the top 5 help desk software of 2021. As businesses strive to provide seamless customer experience and support, help desk software has become increasingly critical.
In this guide, we’ll take a closer look at the best help desk software solutions available today. We’ll examine their features, functionality, customer support, pricing, and more, to help you make an informed decision for your business needs.
By the end of this guide, you’ll have a clear understanding of which help desk software to choose to streamline your customer support processes and improve customer satisfaction rates.
What is Help Desk Software?
Help desk software is a tool that helps businesses manage their customer support operations. It allows businesses to track, prioritize, and resolve support tickets, leading to quicker response times and increased customer satisfaction.
The software typically includes a ticketing system, automation, collaboration functionality, and reporting and analytics tools. These features help businesses to streamline their customer support processes and provide a seamless customer experience.
The Benefits of Using Help Desk Software
Implementing help desk software in your business has several benefits:
- Improved customer satisfaction rates
- Reduced response times to customer inquiries and support tickets
- Centralized and streamlined customer support operations
- Better tracking and management of support tickets
- Increased transparency and accountability in support processes
- Improved collaboration between support agents and teams
- Enhanced reporting and analytics capabilities to monitor support KPIs and trends
The Top 5 Help Desk Software of 2021
After thorough research and analysis, we’ve identified the top 5 help desk software solutions available in 2021. Let’s dive into each one and see what they have to offer:
Help Desk Software |
Features |
Pricing |
Customer Support |
|---|---|---|---|
Freshdesk |
AI-powered ticketing system, customizable workflows, self-service portal, automation, knowledge base |
Free for up to 3 agents, paid plans start at $19/agent/month |
24/7 email, phone, and chat support |
Zendesk |
Omnichannel support, automation, reporting and analytics, ticket management, AI-powered chatbots |
Free trial available, paid plans start at $5/agent/month |
24/7 email, phone, and chat support |
Help Scout |
Simple ticketing system, automation, reporting and analytics, customer satisfaction ratings, collaboration tools |
Free trial available, paid plans start at $20/agent/month |
24/7 email and chat support, phone support during business hours |
Jira Service Management |
ITSM capabilities, custom workflows, automation, reporting and analytics, asset management, knowledge base |
Free for up to 3 agents, paid plans start at $20/agent/month |
24/7 email and phone support |
Kayako |
Omni-channel support, ticketing system, automation, customer analytics, reporting and analytics, knowledge base |
Free trial available, paid plans start at $15/agent/month |
24/7 email and chat support, phone support during business hours |
Frequently Asked Questions
1. What is the best help desk software for small businesses?
For small businesses, Freshdesk and Help Scout are great options. They offer affordable pricing plans, user-friendly interfaces, and robust features for streamlined support processes.
2. What is the most popular help desk software?
Zendesk is currently the most popular help desk software on the market, with over 160,000 customers globally.
3. Can help desk software integrate with other business tools?
Yes, most help desk software solutions offer integrations with other business tools such as CRM, marketing automation, and project management software.
4. Can I customize the ticketing system in help desk software?
Yes, most help desk software solutions offer customizable ticketing workflows, fields, and forms to fit your unique business needs.
5. Do I need technical expertise to use help desk software?
No, modern help desk software is designed to be user-friendly and intuitive, without requiring technical expertise. However, some software solutions may offer more advanced functionalities that require technical knowledge.
6. Can help desk software improve my customer satisfaction rates?
Yes, implementing help desk software can lead to improved customer satisfaction rates by providing quicker response times, better tracking and management of support tickets, and centralized support processes.
7. What is the pricing structure for help desk software?
Pricing for help desk software typically varies based on the number of agents or users, the features and functionalities offered, and the level of customer support. Most solutions offer monthly or annual subscription plans, with tiered pricing based on the number of users.
Conclusion
In conclusion, choosing the right help desk software for your business can make a world of difference in customer satisfaction rates and support processes. By considering the features, functionality, pricing, and customer support of each solution, you’ll be better equipped to make an informed decision.
So, whether you’re a small business owner or part of a large enterprise, take the time to evaluate your options and choose the help desk software that suits your needs best.
Ready to streamline your customer support processes? Start your free trial today!
Closing Disclaimer
While we strive to provide accurate and up-to-date information, this guide is for informational purposes only. We do not endorse or recommend any specific help desk software solution, and you should conduct your own research and evaluation before making any business decisions.
