The Best Remote Support Software 2015: A Comprehensive Review

Introduction

Welcome to our comprehensive review of the best remote support software available in 2015. As businesses and organizations rely more and more on technology, remote support software has become a crucial tool for providing quick, efficient support to users and customers, no matter where they are located. In this article, we will explore the top remote support software products available in 2015, and compare their features, pricing, and user reviews to help you make an informed decision.

Whether you’re a small business owner or an IT professional, choosing the right remote support software can be a daunting task. With so many options available, it can be difficult to determine which product is the best fit for your needs. That’s why we’ve compiled this comprehensive review, to help you cut through the noise and select the best remote support software for your organization.

Our review includes 15 different subheadings, covering everything from product features and pricing to user reviews and customer support. We’ve also included a detailed table that compares each product side-by-side, as well as FAQs to help answer any lingering questions you may have. So, without further ado, let’s dive in and explore the best remote support software of 2015.

Subheading 1: What Is Remote Support Software?

Before we dive into our review of the top remote support software products of 2015, let’s start with a brief overview of what remote support software actually is, and what it can do for your organization. Remote support software allows IT professionals and helpdesk technicians to remotely access and control a user’s computer or device in order to troubleshoot issues and provide assistance. This not only saves time and money by eliminating the need for on-site visits, but it also allows for faster and more efficient support.

Generally, remote support software works by having the user download and install a small program or agent on their computer or device. The technician can then connect to this agent from their own computer, and take control of the user’s device to diagnose and resolve any issues. Remote support software can be used for a variety of purposes, including troubleshooting hardware and software issues, configuring settings, and installing updates and patches.

Now that we have a basic understanding of what remote support software is, let’s move on to our review of the best products available in 2015.

Subheading 2: Features to Look for in Remote Support Software

When selecting a remote support software product for your organization, there are several key features to look for. These include:

Secure Connection – Make sure the software uses secure encryption protocols and that access can be limited to authorized users.

Ease of Use – Remote support software should be easy to install, use, and manage, with an intuitive interface and minimal training required.

Compatibility – Make sure that the software is compatible with the operating systems and devices used by your organization.

Customization – Look for software that can be customized to meet the unique needs of your organization, with features like branding and custom scripts.

Reporting and Analytics – Choose software that provides detailed reporting and analytics, so you can track usage, monitor performance, and identify areas for improvement.

Keep these features in mind as we explore the top remote support software products of 2015.

Subheading 3: Top Remote Support Software of 2015

Now, let’s take a closer look at the top remote support software products available in 2015, and compare their features, pricing, and user reviews.

As you can see, each of these products offers a range of features and pricing options to fit the needs of different organizations. Let’s take a closer look at each product and what sets it apart.

Subheading 4: TeamViewer

TeamViewer is a popular remote support software product that offers a range of features for businesses and IT professionals. With TeamViewer, users can easily connect to remote devices, transfer files, and collaborate with team members. TeamViewer offers cross-platform compatibility, meaning it can be used on Windows, Mac, Linux, iOS, and Android devices. In addition, TeamViewer offers customization options, including the ability to brand the software with your company’s logo and colors. TeamViewer also provides detailed reporting and analytics, allowing you to monitor usage, track performance, and identify areas for improvement.

The pricing for TeamViewer starts at $49/month, with higher-tiered plans offering additional features and increased user limits. Overall, TeamViewer is a reliable and easy-to-use remote support software product that is trusted by businesses and individuals around the world.

Subheading 5: LogMeIn Rescue

LogMeIn Rescue is another popular remote support software product that offers a range of features for businesses and IT professionals. With LogMeIn Rescue, users can easily connect to remote devices, transfer files, and collaborate with team members. LogMeIn Rescue offers cross-platform compatibility, meaning it can be used on Windows, Mac, Linux, iOS, and Android devices. In addition, LogMeIn Rescue offers customization options, including the ability to brand the software with your company’s logo and colors. LogMeIn Rescue also provides detailed reporting and analytics, allowing you to monitor usage, track performance, and identify areas for improvement.

The pricing for LogMeIn Rescue starts at $139/month, with higher-tiered plans offering additional features and increased user limits. Overall, LogMeIn Rescue is a reliable and easy-to-use remote support software product that is trusted by businesses and individuals around the world.

Subheading 6: Bomgar

Bomgar is an enterprise-level remote support software product that offers a range of features for large organizations and IT departments. With Bomgar, users can connect to remote devices with enterprise-level security features, including encryption, multi-factor authentication, and role-based access controls. Bomgar offers cross-platform compatibility, meaning it can be used on Windows, Mac, and Linux devices. In addition, Bomgar offers customization options, including the ability to brand the software with your company’s logo and colors. Bomgar also provides detailed reporting and analytics, allowing you to monitor usage, track performance, and identify areas for improvement.

The pricing for Bomgar starts at $1,995/year, with higher-tiered plans offering additional features and increased user limits. Overall, Bomgar is a reliable and highly-secure remote support software product that is trusted by many large organizations and IT departments.

Subheading 7: GoToAssist

GoToAssist is a remote support software product that offers a range of features for businesses and IT professionals. With GoToAssist, users can easily connect to remote devices, transfer files, and collaborate with team members. GoToAssist offers cross-platform compatibility, meaning it can be used on Windows and Mac devices. In addition, GoToAssist offers customization options, including the ability to add your company’s logo to the software interface. GoToAssist also provides detailed reporting and analytics, allowing you to monitor usage, track performance, and identify areas for improvement.

The pricing for GoToAssist starts at $69/month, with higher-tiered plans offering additional features and increased user limits. Overall, GoToAssist is a reliable and easy-to-use remote support software product that is trusted by businesses and individuals around the world.

Subheading 8: Splashtop

Splashtop is a remote support software product that offers a range of features for businesses and IT professionals. With Splashtop, users can easily connect to remote devices, transfer files, and collaborate with team members. Splashtop offers cross-platform compatibility, meaning it can be used on Windows, Mac, and Linux devices. In addition, Splashtop offers customization options, including the ability to brand the software with your company’s logo and colors. Splashtop also provides detailed reporting and analytics, allowing you to monitor usage, track performance, and identify areas for improvement.

The pricing for Splashtop starts at $60/year, with higher-tiered plans offering additional features and increased user limits. Overall, Splashtop is a reliable and easy-to-use remote support software product that is trusted by businesses and individuals around the world.

Subheading 9: Frequently Asked Questions

Now that we’ve explored the top remote support software products of 2015, let’s address some frequently asked questions about remote support software.

1. What is the best remote support software for small businesses?

The best remote support software for small businesses will depend on your specific needs and budget. Some good options to consider include TeamViewer, GoToAssist, and Splashtop.

2. Is remote support software secure?

Yes, remote support software can be secure if it uses proper encryption protocols and access controls. Make sure to select a product that prioritizes security and offers enterprise-level security features if necessary.

3. How does remote support software work?

Remote support software works by having the user download and install a small program or agent on their computer or device. The technician can then connect to this agent from their own computer, and take control of the user’s device to diagnose and resolve any issues.

4. Can remote support software be used on mobile devices?

Yes, many remote support software products offer cross-platform compatibility, meaning they can be used on a variety of mobile devices, including iOS and Android smartphones and tablets.

5. What is the pricing for remote support software?

The pricing for remote support software varies depending on the product and the features included. Generally, prices range from around $50/month to over $1,000/year.

6. What are the benefits of using remote support software?

Remote support software allows for faster and more efficient support, as technicians can easily connect to and control users’ devices from a remote location. This saves time and money by eliminating the need for on-site visits, and can also increase customer satisfaction by resolving issues more quickly.

7. Can remote support software be customized for my business?

Yes, many remote support software products offer customization options, including the ability to add your company’s branding and create custom scripts and workflows.

Subheading 10: Conclusion

As we’ve seen, selecting the best remote support software for your organization can be a challenge. However, by considering factors like features, pricing, and user reviews, you can make an informed decision that meets the unique needs of your business.

We hope that this comprehensive review of the best remote support software of 2015 has been helpful in guiding your decision-making process. Whether you choose TeamViewer, LogMeIn Rescue, Bomgar, GoToAssist, Splashtop, or another product, investing in remote support software is a smart decision that can save your organization time, money, and headaches in the long run.

Subheading 11: Take Action Today

Don’t wait to invest in the best remote support software for your business. Visit the websites of the products we reviewed to learn more and start your free trial today.

Subheading 12: Additional Resources

If you’re interested in learning more about remote support software, check out the following resources:

Remote Support Software: The Ultimate Guide – A comprehensive guide to remote support software, including product reviews, industry insights, and best practices.

Remote Support Software Buyer’s Guide – A step-by-step guide to selecting the best remote support software for your organization, including tips on understanding your needs, defining your budget, and comparing products.

Subheading 13: Closing or Disclaimer

The information provided in this article is intended for informational purposes only and should not be relied upon as legal, financial, or other professional advice. Products and pricing are subject to change at any time, and individual experiences may vary.

We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.